Xometry's first launch of Teamspace — a collaborative workspace enabling engineers, buyers, and procurement teams to seamlessly share quotes, place orders, and track manufacturing projects in a centralized workspace.
View @ Xometry ↗Role
Lead UX Designer, Secondary UX Researcher
Tools
Figma, FigJam, Dovetail, Otter.ai
Team
1 UX Researcher, 1 PM, 3 Engineers
Timeline
October 2023 – March 2024
Xometry's platform served individual buyers well, but enterprise customers needed team collaboration features. Purchasers couldn't share orders with teammates, track shipments collectively, or coordinate purchasing across their organization. Through research with enterprise customers, the core needs were identified and Teamspace was designed — a collaborative dashboard pilot enabling shared visibility into orders, quotes, and shipments, transforming solo procurement into a coordinated team workflow.
The Challenge
Enterprise customers were managing complex procurement workflows across multiple team members, but Xometry's platform was built for individual buyers. Purchasers had no way to share orders with teammates, engineering leads couldn't track shipment status for their projects, and teams relied on spreadsheets and email threads to coordinate. This created inefficiencies and made Xometry less competitive for large accounts with collaborative procurement needs.
The Objective
Uncover the pain points enterprise customers face when managing team procurement and design a collaborative dashboard pilot that enables shared visibility into orders, quotes, and shipments. The pilot would test with 3–5 enterprise customers to validate the concept and inform the long-term product vision.
Analysis began with feedback from multiple customer channels — support tickets, sales conversations, and account manager reports — which revealed a consistent pattern: enterprise teams were struggling to coordinate procurement across their organizations.
Team members maintained separate Xometry accounts with no way to share orders, track collective shipments, or collaborate on purchasing decisions. To better understand these pain points and validate potential solutions, stakeholder interviews were conducted and requirements gathered to inform the design direction.
Enterprise Customer Research
With these needs identified, existing team dashboard patterns were explored to understand what layouts and functions might work for an enterprise user base. While Xometry already had a customer dashboard, a fresh lens was important to prevent design bias.
Competitive dashboards were researched and documented — noting what worked well and what concerns needed to be addressed. Based on preliminary customer needs, potential solutions were visualized in the form of a quotes and orders dashboard.
Teamspace Dashboard: Design Exploration
Taking inspiration from successful collaboration tools and team dashboards, enterprise needs were translated into Xometry-specific solutions. Lo-fi explorations balanced familiar dashboard patterns with Xometry's existing customer experience, ensuring new team features felt like a natural extension of the platform.
As designs were refined into hi-fi mockups, each decision was informed by the pain points identified in discovery — prioritizing shared order visibility, clear status tracking, and seamless team coordination. Once a testable concept addressed these core needs, the mockup was prepared for validation with enterprise customers.
Teamspace Concept Mockups
To gain deeper insight into enterprise customer needs, we identified customers willing to participate in concept testing. My team collaborated with our sales team to identify potential pilot testers and narrowed the list down to 3 participants — LLNL, CAT, and NASA.
What We Wanted to Uncover
Do the initial features meet your team's needs for visibility into orders?
What features were you expecting that aren't there currently?
What off-platform methods is your team using to support their workflow?
Pilot User Group
Interviews uncovered valuable insights. The UX Researcher and I collaborated to translate findings into annotations on the mockup so we could quickly visualize opportunities for the next iteration.
Order Visibility is Critical
Customers emphasized a strong need for deep visibility into order details, not just high-level status.
Orders Over Quotes
The order table will be a greater value-add than the quotes table for the initial launch — prioritize accordingly.
Team Management Can Wait
The team members section is helpful but less critical until account management features are more fully available.
Contextualized Feedback
While there were many improvements to make, an iterative approach to launching Teamspace was the path forward. Once the breadth of functionality and feature requests needed to bring value to enterprise customers was understood, the team spent time parsing through and evaluating the insights to arrive at a long-term product vision and roadmap.
Teamspace Project · Teamspace v1 Product Vision
A collaborative dashboard was designed and shipped that gave enterprise teams shared visibility into their procurement activity for the first time.
50+
Weekly Active Users
following pilot launch
7,000+
Teams Created
since US launch as of Q1 2025
4.7/5
Experience Rating
from enterprise customers post-launch
The Teamspace pilot launched successfully with LLNL, CAT, and NASA, validating the product direction and leading to full integration into Xometry's marketplace. The solution has since become one of Xometry's fastest-adopted enterprise features — driving increased reorder frequency in corporate accounts and expanding the number of users within each organization, deepening enterprise engagement and creating structural advantages for the platform.
